If you are in an emergency situation, please call 9-1-1.
For non-emergent situations, contact the clinic to either arrange a booked appointment with your family doctor or you can walk in. Our physicians are also available after hours through the Queen Victoria Hospital Emergency Department. However, use of the Emergency department should be reserved for urgent visits that cannot wait until the next office day.
If you are unsure how to proceed, you are encouraged to consult HealthLink BC at 8-1-1 and speak with a nurse.
Yes, we have walk-in hours Monday through Friday from 9:00 AM to 7:00 PM, with the exception of statutory holidays. Walk-in does not require a booked appointment. When you check in at reception, they will advise you of approximate wait times.
Please note that at this time, we are not accepting new patients.
We strongly encourage anyone who is seeking a family physician to register with the BC Health Connect Registry. This is the provincial registry used to connect patients with providers as spaces become available, and being registered ensures that your information is available if a physician begins accepting new patients in the future.
To obtain medical records from your previous family doctor, you will need to come in to the clinic and sign a “Request for Medical Records” as well as provide the name and location of your previous family doctor. Your new family doctor will need to sign this form as well. Please note that there may be a fee from your previous family doctor to transfer your records to our clinic.
To make an appointment to see your doctor or registered nurse, please phone the clinic at 250-837-9321. You may schedule a follow-up appointment when you are leaving the clinic.
If your doctor orders tests or procedures, they will advise you of how you will be notified of the results. If your doctor requests that you book a follow-up, you will be contacted by staff to book an appointment. Please note that no test results will be given or discussed over the phone by our staff.
Due to health care privacy laws, email is not an acceptable form of correspondence. If you need to get in touch with a physician or staff member, please contact our office by phone at 250-837-9321.
Medications have to be refilled during an office visit. Your pharmacist will advise when you have reached your last refill. It is also a good idea to book an appointment to refill your medication at least one month before you run out to ensure you can see your doctor in time.
Please advise us if you are bringing in a form to be completed by a doctor during your appointment. The completion of forms is a service not covered by your Medical Services Plan and must be privately paid for by either the patient or another third party.
For services not covered through provincial health plans, you may pay by: Visa, Mastercard, American Express, Interac, cash and cheque